Privacy Policy

Information We Collect

We only collect information you choose to give us. If you fill out our contact form, message us on WhatsApp, call us, or email us, you may share details such as your name, phone number, email address, ZIP code, project type, and any project details you include in your message.

We do not use cookies or tracking scripts for advertising or analytics on this Site as of the date above. Our web hosting provider automatically records standard technical logs for any website — such as IP address, browser type, device type, and pages visited — for security and performance purposes. We do not use these logs to identify you personally.

How Our Contact Form Works

Our contact form does not send your information to a database on our servers. Instead, it assembles what you type into a pre-filled WhatsApp message and opens WhatsApp for you to review and send. Your information only reaches us once you personally send that message — and at that point, it's handled the same way any WhatsApp message to our business number is handled, subject to WhatsApp's own privacy policy and terms (WhatsApp is operated by WhatsApp LLC, a Meta company).

How We Use Your Information

We use the information you provide to:

• Respond to your inquiry and answer your questions
• Schedule your free, in-person site visit
• Prepare and discuss pricing, timelines, and project options
• Keep records related to any project you move forward with
• Follow up about our services, only if you've given us a way to reach you and haven't asked us not to

Sharing Your Information

We do not sell your personal information. We may share it with trusted service providers who help us run our business (for example, our website host, or a financing partner — but only if you specifically ask about financing options), or when required to comply with the law, a permit process, or a legal request. Otherwise, your information stays with Ivero Pools.

Data Retention

We keep the information you share for as long as reasonably needed to respond to your inquiry, complete a project, and maintain our business and licensing records (including permit and warranty documentation), after which we delete or anonymize it.

Your Choices and Rights

You can ask us at any time to tell you what information we have about you, correct it, or delete it, by emailing iveropools@gmail.com. If we've followed up with you about our services, you can ask us to stop at any time — just let us know.

Children's Privacy

This Site is intended for adults seeking pool construction or remodeling services. We do not knowingly collect information from children under 13.

Third-Party Links and Services

Our Site links to third-party services such as WhatsApp and review platforms (like HomeAdvisor). Those services have their own privacy policies, and we're not responsible for how they handle your information once you're on their platform.

Security

We take reasonable steps to protect the information you share with us, but no method of transmission over the internet is completely secure, and we can't guarantee absolute security.

Changes to This Policy

We may update this Privacy Policy from time to time — for example, if we add analytics tools or new features to the Site. The "Last updated" date at the top will always reflect the most recent version.

Contact Us

If you have any questions about this Privacy Policy or how we handle your information, contact us at iveropools@gmail.com or (786) 747-8626.